Effective Date: 9/15/2024

 

  1. Introduction

Welcome to DOSTOV AND CO INC. By accessing or using our website and services, you agree to comply with and be bound by the following Terms of Service. Please read them carefully.

 

  1. User Responsibilities and Prohibited Activities

By accessing or using our services, you agree to:

  • Provide Accurate Information: Ensure that all information you provide is accurate, current, and complete.
  • Maintain Account Security: Keep your account credentials confidential and notify us immediately of any unauthorized use.
  • Refrain from Prohibited Activities, including but not limited to:
    • Using the services for unlawful purposes.
    • Infringing upon our intellectual property rights or those of others.
    • Transmitting harmful code or content.
    • Attempting unauthorized access to our systems or data.

Violation of these terms may result in suspension or termination of your account.

 

  1. Payment Terms

We accept credit cards, bank transfers, and PayPal. Advance payments are required for custom or bulk orders. All payments must be made in U.S. dollars.

 

  1. Shipping and Returns
  • Shipping: We do not ship to international customers. Customers are responsible for shipping costs and insurance.
  • Returns:
    • Standard Items: 30-day money-back guarantee.
    • Custom Orders: Final sale, no returns.
    • GIA-Certified Natural Diamonds: 7-day return policy.

 

  1. Compliance with Industry Regulations

Kimberley Process Compliance

DOSTOV AND CO INC adheres to the Kimberley Process Certification Scheme (KPCS), an international initiative designed to prevent the trade of conflict diamonds. The Kimberley Process regulates the global trade of rough diamonds and ensures that diamonds entering the market are conflict-free. Our diamonds are sourced from legitimate suppliers who comply with the Kimberley Process, and we do not engage in the trade of conflict diamonds. We require our suppliers to provide Kimberley Process Certificates to verify the ethical origins of our diamonds.

U.S. Anti-Money Laundering (AML) Patriot Act Compliance

We fully comply with the USA PATRIOT Act and all applicable Anti-Money Laundering (AML) regulations. This means:

  • We conduct due diligence on transactions to prevent money laundering and financing of terrorism.
  • We verify customer identities and may require additional documentation for high-value transactions.
  • We report any suspicious activity to the relevant authorities as required by law.

By purchasing from DOSTOV AND CO INC, you acknowledge that all transactions are subject to these compliance standards.

Disclosure of Stone Treatments and Origin

DOSTOV AND CO INC follows full transparency in gemstone disclosure. We transparently disclose all treatments, enhancements, and the origin of stones, including whether they are synthetic, treated, simulant, or lab-created. Any treatment or enhancement will be indicated on the invoice or product description, ensuring customers receive accurate information about their purchase.

 

  1. SMS Communications

Consent to SMS Communications

By providing your phone number, you acknowledge and agree to receive SMS (text) messages from DOSTOV AND CO INC, subject to the following conditions:

  • Transactional or Informational Messages: These include order confirmations, shipping updates, and responses to customer inquiries. No separate written consent is required for these messages, as providing your phone number during a transaction or inquiry constitutes implied consent for receiving relevant communications.
  • Promotional or Marketing Messages: These include notifications about special offers, new product launches, and company updates. Express written consent is required before we send promotional SMS messages. Customers may opt-in via online forms, checkboxes, or by explicitly requesting to receive such messages.

Opt-Out Instructions

You can opt out of receiving:

  • Transactional Messages: To stop receiving transactional or informational messages, please contact our customer service at info@dostov.com.
  • Marketing Messages: To unsubscribe from promotional SMS messages, reply with the word “STOP” to any promotional message you receive from us.

Standard message and data rates may apply.

 

  1. Limitation of Liability

To the fullest extent permitted by law, DOSTOV AND CO INC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

  • Your use or inability to use the services.
  • Any unauthorized access to or use of our servers and/or any personal information stored therein.
  • Any interruption or cessation of transmission to or from our services.
  • Any bugs, viruses, trojan horses, or similar harmful elements that may be transmitted to or through our services by any third party.

In no event shall DOSTOV AND CO INC’s aggregate liability for all claims related to the services exceed the greater of one hundred U.S. dollars (U.S. $100.00) or the amount you paid DOSTOV AND CO INC, if any, in the past six months for the services giving rise to the claim.

 

  1. Intellectual Property Rights

All content on our website, including text, graphics, logos, and images, is the property of DOSTOV AND CO INC and is protected by intellectual property laws. Unauthorized use is strictly prohibited.

 

  1. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles.

 

  1. Changes to These Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting. Your continued use of the services constitutes acceptance of the revised terms.

 

  1. Disclaimer of Warranties

Our services are provided “as is” and “as available”, without warranties of any kind, either express or implied. We disclaim all warranties, including implied warranties of merchantability and fitness for a particular purpose.

 

  1. Indemnification

You agree to indemnify and hold harmless DOSTOV AND CO INC, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses, including reasonable attorney’s fees, arising out of or in any way connected with:

  • Your access to or use of the services.
  • Your violation of these Terms.
  • Your infringement of any intellectual property or other rights of any third party.

We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you.

 

  1. Dispute Resolution & Arbitration

Any disputes arising under these Terms will be resolved through binding arbitration in the State of Florida, in accordance with the rules of the American Arbitration Association.

 

  1. Contact Information

For any questions or concerns regarding these Terms of Service, please contact us at:

DOSTOV AND CO INC
169 East Flagler Street, Suite 1041
Miami, FL 33131
Phone: (305) 306-2006
Email: info@dostov.com